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packages europe: Given the delay, claiming their rights

face delays:

claim their rights sure more than once he has suffered delays in their flights . The statistical evidence indicating that one in four flights from Madrid or Barcelona are delayed. Passengers protest but usually fail to claim, since in most cases becomes an odyssey.

Once the aircraft door closes, the time you expect to take off is not considered late. Two years ago the European Union created a rules that regulate the obligations of passenger airlines. This legislation provides that the passenger in question has right to adequate food and refreshments , and two telephone calls where the plane is delayed 2 hours or more for flights of 1,500 miles, 3 hours or more for flights of 1,500 to 3,500 kilometers y4 hours or more in the remaining flights. If the delay of a day passes are entitled to a paid hosting and transfers to the airport. If the delay is even greater and the passenger decides not to fly the fare must be reimbursed by the airline in a maximum of seven days.

If the flight is part of a vacation package offered by an agency , this will be the responsibility and must inform passengers of delays, inform them of their rights, provide complaint forms ..

When a passenger affected by a delay decide claim must do so carefully. With delays of less than an hour is hard to do anything. Use block letters and concise . While it is important to explain facts and specify time, flight number ... If the claim is not successful can lead to higher instances, go to the Directorate General of Civil Aviation of the Ministry of Development or even file a civil lawsuit.

most important thing in these cases is stay calm and demand their rights, speaking at the time of the incident. If you put a claim bears the copy but above all never give up their rights.

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